Senior Telecaller

AjayMeru publication has an opening for a Senior Telecaller based in Bais Godam, Jaipur. 2 candidates will be hired for this role. You can earn up to ₹20,000/month.

In the employer’s words

Required A Responsible Candidate With Good Communication Skills To Handle Student Calls, Whatsapp/Telegram Queries, Vmou Related Information, Follow-Ups, Order Collection, And Data Management. Basic Computer Knowledge And Telecalling Experience Required. Vmou Students And Female Candidates Preferred. 1 - 2 Years Experience Compulsory.

Pay and perks

Salary: ₹16,000 – ₹20,000 per month, based on skills and experience.

What the job involves

• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• You will handle inbound and outbound customer calls, chats or emails.

What we are looking for

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Good knowledge of Verbal communication, Typing speed, CRM tools and Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone patient and customer-first

Job at a glance

• Work location: Bais Godam, Jaipur, Rajasthan
• Interview: 11:00 AM - 5:00 PM | Monday to Saturday
• Shift: 10:00 AM - 7:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 2
• Work mode: Work from office

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