Customer Care Associate

AK Global Management Services has an opening for a Customer Care Associate based in Sector 49 - Gurgaon, Delhi. There are 10 open positions. You can earn up to ₹27,000/month.

Employer’s description

Candidate Should Have Science Background I Graduation. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

What you get

Compensation: ₹24,000 – ₹27,000 per month.

Roles and responsibilities

In this role, you will:

• You will handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• You'll identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Requirements

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone calm under pressure and patient

Position details

• Job location: Sector 49 - Gurgaon, Delhi, Delhi
• Vacancies: 10
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time

Apply today and take the next step in your career with AK Global Management Services.