Team Leader

AK Global Management Services is hiring a Team Leader in Sector 18 - Gurgaon, Delhi. The team is filling 15 vacancies. The pay goes up to ₹35,000/month.

Employer’s description

We Are Looking For Candidates With Minimum 1 Year Of Experience On Paper As A Team Leader From Any Bpo Who Has Already Handled A Team Of Tele Sales Or Customer Support Only. Candidate Should Have Clear Knowledge About Attrition, Shrinkage, Week Off Management And Roster Making. Candidate Must Be Familiar With Ms Excel, Google Sheet And Crm Tool. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Salary and benefits

The salary for this role is ₹27,000 – ₹35,000 per month.

What you will do

• Log every interaction and its outcome in the support system
• You'll escalate complex cases to the right team within the SLA.
• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status.

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of English and Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone patient and polite

Job at a glance

• Job location: Sector 18 - Gurgaon, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 15
• Work mode: Office-based

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