Team Leader

AK Global Management Services has an opening for a Team Leader based in Sector 18 - Gurgaon, Delhi. The team is filling 5 vacancies. You can earn up to ₹35,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : English, Hindi

Salary

Compensation: ₹27,000 – ₹35,000 per month.

Your responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Skills: English, Hindi, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: English, Hindi
• Someone customer-first and patient

Job at a glance

• Work location: Sector 18 - Gurgaon, Delhi, Delhi
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based

Apply today and take the next step in your career with AK Global Management Services.