Telecaller

Join AK Infra as a Telecaller in Alambagh, Lucknow. Salary is up to ₹15,000/month. Freshers can apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Pay and perks

Compensation: ₹15,000 per month.

Candidate profile

• No prior experience needed — freshers can apply
• Education: Tenth Pass
• Skills: Complaint handling, Active listening, CRM tools, Verbal communication
• Basic English
• Freshers can apply
• A customer-first, polite attitude

What you will do

As a Telecaller, your work will include:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.

Position details

• Job location: Alambagh, Lucknow, Uttar Pradesh
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with AK Infra.