Operation Manager

Akan Brewing Private Limited has an opening for an Operation Manager based in Madhapur, Hyderabad. You can earn up to ₹50,000/month. 2 candidates will be hired for this role.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Basic Excel | Skills Needed : Email, Computer

Candidate profile

• 2+ years of experience in a similar role
• Education: Graduate
• Good knowledge of Basic Excel, Computer and Email
• Basic English
• More Than 2 Years Experience Compulsory.
• Basic Excel
• Skills Needed: Email, Computer

Salary

The salary for this role is ₹35,000 – ₹50,000 per month.

What you will do

As an Operation Manager, your work will include:

• Resolve queries and complaints with patience and accuracy
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Quick facts

• Location: Madhapur, Hyderabad, Telangana
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 2
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Akan Brewing Private Limited.