Telecaller

Aks Institute is hiring a Telecaller in Krishna Lanka, Vijayawada. You can earn up to ₹11,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Roles and responsibilities

Here is what a typical day looks like:

• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Salary

You will be paid ₹10,000 – ₹11,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: Typing speed, Active listening, Verbal communication, Complaint handling
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A customer-first, polite attitude

Job details

• Job location: Krishna Lanka, Vijayawada, Andhra Pradesh
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Aks Institute.