Telecaller

Start your next role as a Telecaller with Alana E Bike in Hapur Road, Meerut. There are 3 open positions. The pay goes up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

Pay and perks

You will be paid ₹10,000 – ₹15,000 per month.

What we are looking for

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Skills: Typing speed, Hindi and English, Complaint handling, CRM tools
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• A polite, customer-first attitude

Key responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system.

Position details

• Job location: Hapur Road, Meerut, Uttar Pradesh
• Openings: 3
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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