Telecaller

Looking for a Telecaller role in Prayagraj? Alopi Hospital is hiring now. Salary is up to ₹15,000/month. 3 candidates will be hired for this role.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

Salary and benefits

Salary: ₹12,000 – ₹15,000 per month, based on skills and experience.

Your responsibilities

• Follow call scripts and update customers on ticket status
• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA.
• You'll resolve queries and complaints with patience and accuracy.
• You'll identify upsell opportunities where relevant.
• You'll handle inbound and outbound customer calls, chats or emails.

Candidate profile

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of CRM tools, Active listening, Verbal communication and Complaint handling
• Basic English
• More Than 2 Years Experience Compulsory.

Job details

• Work location: Prayagraj, Uttar Pradesh
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 3
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Alopi Hospital reviews applications regularly.