Customer Care Executive

Alp Retail Private Limited is looking for a Customer Care Executive to join its team in Kasba, Kolkata. 2 candidates will be hired for this role. You can earn up to ₹20,000/month.

Note from the employer

Make Outbound Calls To Prospective Customers And Generate Leads.Explain Products, Services, Offers, And Promotions To Customers.Handle Customer Queries And Provide Accurate Information.Follow Up With Leads And Maintain Regular Communication.Maintain Proper Records Of Calls, Leads, And Follow-Ups.Achieve Daily And Monthly Calling/Conversion Tar. Type : Outbound, Inbound | Languages : Bengali, Hindi, English

What we are looking for

• Freshers are welcome to apply
• Minimum qualification: Graduate
• Skills: Bengali, English, Hindi, Inbound, Outbound
• Female Only
• Good English
• Freshers can apply
• Type: Outbound, Inbound
• Languages: Bengali, Hindi, English

Salary and benefits

Compensation: ₹12,000 – ₹20,000 per month.

What the job involves

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.

Position details

• Job location: Kasba, Kolkata, West Bengal
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday
• Vacancies: 2
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Alp Retail Private Limited.