Telecaller

Alpha Infosos is hiring a Telecaller in Vaishali - Ghaziabad, Delhi. Salary is up to ₹12,000/month. Freshers can apply.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What we are looking for

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Comfortable with Verbal communication, CRM tools, Typing speed, Active listening
• Basic English
• Freshers can apply
• You are patient and polite

Roles and responsibilities

In this role, you will:

• You will log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails.

Salary and benefits

The salary for this role is ₹5,000 – ₹12,000 per month.

Quick facts

• Work location: Vaishali - Ghaziabad, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Work type: On-site

Ready to start? Upload your resume and apply to Alpha Infosos today.