Senior Customer Care Associate

Altrist Technologies Pvt Ltd is hiring a Senior Customer Care Associate in Bommanahalli, Bengaluru. There are 28 open positions. Salary is up to ₹20,000/month.

Note from the employer

Handling Of Inbound Calls, Enquiring Details Of The Products Or Process Related To Information, Enquiries Transactions Related To The Products Availed By The Customer Clarification And Queries And Billing. Languages : Tamil, Hindi, English

Key responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Eligibility

• Freshers are welcome to apply
• Education: Graduate
• Good knowledge of English, Hindi and Tamil
• Good English
• Freshers can apply
• Languages: Tamil, Hindi, English
• A customer-first, patient attitude

Compensation

Salary: ₹18,000 – ₹20,000 per month, based on skills and experience.

Job details

• Job location: Bommanahalli, Bengaluru, Karnataka
• Work type: On-site
• Openings: 28
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Altrist Technologies Pvt Ltd today.