Customer Service Team Lead

Start your next role as a Customer Service Team Lead with Altruist Technologies Private Limited in Ghansoli, Mumbai. 4 candidates will be hired for this role. You can earn up to ₹32,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Hindi, English

What you will do

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Salary and benefits

Salary: ₹27,000 – ₹32,000 per month, based on skills and experience.

Candidate profile

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of Domestic, English, Hindi and Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Hindi, English

Job at a glance

• Work location: Ghansoli, Mumbai, Maharashtra
• Employment type: Full time
• Work mode: On-site
• Vacancies: 4
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Altruist Technologies Private Limited.