Junior Process Associate

A new Junior Process Associate role is open at Altruist Technologies Pvt Ltd, Garvebhavi Palya, Bengaluru. 24 candidates will be hired for this role. The pay goes up to ₹20,000/month. No experience? You can still apply.

In the employer’s words

The Agent Is Primarily Responsible For Making Or Attending Customer Calls To Sellproducts Or Services. They Need To Know How To Communicate With Customers, Have Great Organizational Skills And Be Able To Multi-Task And Prioritize In High-Volume, Fast Paced Environments. Type : Inbound | Languages : Kannada, Tamil, Hindi, English

Salary

Salary: ₹18,000 – ₹20,000 per month, based on skills and experience.

Key responsibilities

As a Junior Process Associate, your work will include:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Candidate profile

• Freshers are welcome to apply
• Education: Graduate
• Good knowledge of English, Hindi, Inbound, Kannada and Tamil
• Good English
• Freshers can apply
• Type: Inbound
• Languages: Kannada, Tamil, Hindi, English

Job details

• Location: Garvebhavi Palya, Bengaluru, Karnataka
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 24
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Click Apply to send your profile to Altruist Technologies Pvt Ltd. It takes less than a minute.