Junior Process Associate

Join Altruist Technologies Pvt Ltd as a Junior Process Associate in Garvebhavi Palya, Bengaluru. The team is filling 24 vacancies. The pay goes up to ₹18,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Gujarati, Marathi, Hindi, Malayalam, Tamil, Kannada, English

Day-to-day work

• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA.

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Domestic, English, Gujarati, Hindi, Inbound, Kannada, Malayalam and Marathi
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Gujarati, Marathi, Hindi, Malayalam, Tamil, Kannada, English
• A customer-first, patient attitude

Salary

The salary for this role is ₹14,000 – ₹18,000 per month.

Position details

• Work location: Garvebhavi Palya, Bengaluru, Karnataka
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 24

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