Senior Customer Care Associate

Altruist Technologies Pvt Ltd wants to bring on a Senior Customer Care Associate for its Bommanahalli, Bengaluru team. The pay goes up to ₹22,000/month. The team is filling 28 vacancies.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Type : Domestic, Inbound | Languages : Malayalam, Hindi, Tamil, English

Salary

You will be paid ₹18,000 – ₹22,000 per month.

Skills and qualifications

• Freshers are welcome to apply
• Minimum qualification: Graduate
• Good knowledge of Domestic, English, Hindi, Inbound, Malayalam and Tamil
• Good English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: Malayalam, Hindi, Tamil, English
• Someone customer-first and calm under pressure

What you will do

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Job at a glance

• Work location: Bommanahalli, Bengaluru, Karnataka
• Employment type: Full time
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 28

Interested? Apply now on BetterJobs with your resume — Altruist Technologies Pvt Ltd reviews applications regularly.