Senior Customer Care Associate

Start your next role as a Senior Customer Care Associate with Altruist Technologies Pvt Ltd in Kudlu Gate, Bengaluru. 28 candidates will be hired for this role. You can earn up to ₹29,000/month.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Domestic, Inbound | Languages : Hindi, English

What you will do

As a Senior Customer Care Associate, your work will include:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.

Salary

The salary for this role is ₹25,000 – ₹29,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of Domestic, English, Hindi, Inbound and International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Domestic, Inbound
• Languages: Hindi, English

Job details

• Location: Kudlu Gate, Bengaluru, Karnataka
• Vacancies: 28
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based

Ready to start? Upload your resume and apply to Altruist Technologies Pvt Ltd today.