Senior Customer Care Representative

Start your next role as a Senior Customer Care Representative with Altruist Technologies Pvt Ltd in Kudlu Gate, Bengaluru. You can earn up to ₹29,000/month. 28 candidates will be hired for this role.

Employer’s description

The Agent Is Primarily Responsible For Making Or Attending Customer Calls To Sellproducts Or Services. They Need To Know How To Communicate With Customers, Havegreat Organizational Skills And Be Able To Multi-Task And Prioritize In High-Volume,Fastpaced Environments. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Who can apply

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of English and Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are patient and customer-first

Pay and perks

Salary: ₹25,000 – ₹29,000 per month, based on skills and experience.

Your responsibilities

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets.

Job at a glance

• Job location: Kudlu Gate, Bengaluru, Karnataka
• Work mode: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 28
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Altruist Technologies Pvt Ltd reviews applications regularly.