Senior Customer Service Agent

Start your next role as a Senior Customer Service Agent with Altruist Technologies Pvt Ltd in Garvebhavi Palya, Bengaluru. 28 candidates will be hired for this role. The pay goes up to ₹18,000/month. Great for first-time job seekers.

Note from the employer

The Agent Is Primarily Responsible For Making Or Attending Customer Calls To Sellproducts Or Services. They Need To Know How To Communicate With Customers, Havegreat Organizational Skills And Be Able To Multi-Task And Prioritize In High-Volume,Fastpaced Environments. Languages : Malayalam, Tamil, Hindi, English

Compensation

You will be paid ₹16,000 – ₹18,000 per month.

What you will do

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Candidate profile

• Open to freshers
• 12th Pass or equivalent
• Comfortable with English, Hindi, Malayalam, Tamil
• Basic English
• Freshers can apply
• Languages: Malayalam, Tamil, Hindi, English
• You are patient and polite

Quick facts

• Work location: Garvebhavi Palya, Bengaluru, Karnataka
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 28
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based

Apply today and take the next step in your career with Altruist Technologies Pvt Ltd.