Receptionist Cum Telecaller

Amrut wants to bring on a Receptionist Cum Telecaller for its Athwalines, Surat team. Salary is up to ₹18,000/month. The team is filling 2 vacancies.

Employer’s description

Call Attend Karna And Social Media Pe Reply Karna. 1 - 2 Years Experience Compulsory.

What you get

Salary: ₹15,000 – ₹18,000 per month, based on skills and experience.

Requirements

• 1–2 years of relevant experience
• Education: Tenth Pass
• Good knowledge of CRM tools, Complaint handling, Verbal communication and Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are polite and patient

Day-to-day work

Your main tasks will be to:

• Identify upsell opportunities where relevant
• You will follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Quick facts

• Job location: Athwalines, Surat, Gujarat
• Employment type: Full time
• Work type: On-site
• Timings: 10:30 am - 9:00pm | Monday to Sunday
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Openings: 2

Interested? Apply now on BetterJobs with your resume — Amrut reviews applications regularly.