Domestic Voice Process

Start your next role as a Domestic Voice Process with Ams Comtel Bpms Pvt Ltd in Nungambakkam, Chennai. No experience? You can still apply. The team is filling 30 vacancies. Salary is up to ₹25,000/month.

Employer’s description

Key Performance Indicators (Kpis) Calls Handled Per Day Login Hours 208 Monthly Target Achieve Ptps , Collections Targets Lead Conversion Rate Sales Achievement Customer Satisfaction Score (Csat) Quality Audit Score Attendance And Adherence Productivity Metrics Working Days & Shi 6 Days Working Rotational Shift / Day Shift (As. Type : Domestic, Outbound | Languages : Malayalam, Tamil, Kannada, Telugu

Compensation

Salary: ₹20,000 – ₹25,000 per month, based on skills and experience.

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: Tenth Pass
• Good knowledge of Domestic, Kannada, Malayalam, Outbound, Tamil and Telugu
• No English required
• Freshers can apply
• Type: Domestic, Outbound
• Languages: Malayalam, Tamil, Kannada, Telugu
• A patient, calm under pressure attitude

What the job involves

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Position details

• Work location: Nungambakkam, Chennai, Tamil Nadu
• Work type: On-site
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30

Apply today and take the next step in your career with Ams Comtel Bpms Pvt Ltd.