Voice Process Associate

Ams Comtel Bpms Pvt Ltd is hiring a Voice Process Associate in Nungambakkam, Chennai. There are 30 open positions. You can earn up to ₹25,000/month. No experience? You can still apply.

In the employer’s words

Contact Customers With Overdue Or Delinquent Accounts (Bucket/Dpd - Days Past Due Tracking) Via Phone Calls, Chat Support, Or Messaging. Negotiation & Settlement: Persuade And Negotiate With Debtors To Arrange Immediate Payment Plans, Emi Commitments, Or Settlement Options While Maintaining Customer Service Standards. Meet Daily, Weekly, And Month. Type : Inbound, Domestic | Languages : Kannada, Malayalam, Tamil, Telugu

Salary and benefits

The salary for this role is ₹20,000 – ₹25,000 per month.

Your responsibilities

As a Voice Process Associate, your work will include:

• You'll meet quality, call-handling and satisfaction targets.
• You'll identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• You'll follow call scripts and update customers on ticket status.

Requirements

• Open to freshers
• Education: 12th Pass
• Comfortable with Domestic, Inbound, Kannada, Malayalam, Tamil, Telugu
• Basic English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Kannada, Malayalam, Tamil, Telugu

Job details

• Work location: Nungambakkam, Chennai, Tamil Nadu
• Work mode: Work from office
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Ams Comtel Bpms Pvt Ltd reviews applications regularly.