Customer Service Team Lead

Amtex Digital Corporation Private Limited has an opening for a Customer Service Team Lead based in Egmore, Chennai. You can earn up to ₹25,000/month. The team is filling 3 vacancies.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Tamil

Compensation

The salary for this role is ₹18,000 – ₹25,000 per month.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: Domestic, Inbound, Tamil
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Tamil
• Someone polite and patient

Key responsibilities

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Position details

• Job location: Egmore, Chennai, Tamil Nadu
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Job type: Full time
• Openings: 3
• Timings: Rotational Shift and Rotational week off 24/7 Operations

If this job suits you, apply now — shortlisted candidates will be contacted by Amtex Digital Corporation Private Limited.