Senior Customer Care Coordinator

Join ana consultants, Indore as a Senior Customer Care Coordinator in Dhar Road, Indore. The pay goes up to ₹35,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Day-to-day work

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

What you get

Compensation: ₹25,000 – ₹35,000 per month.

Who can apply

• 2+ years of experience in a similar role
• Graduate or equivalent
• Comfortable with English, Hindi
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• A polite, patient attitude

Job details

• Job location: Dhar Road, Indore, Madhya Pradesh
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1
• Work mode: Work from office

Ready to start? Upload your resume and apply to ana consultants, Indore today.