Telecaller

Join Ananya Enterprises as a Telecaller in Maheshpur, Varanasi. 20 candidates will be hired for this role. You can earn up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with CRM tools, Typing speed, Hindi and English, Complaint handling
• No English required
• 1 - 2 Years Experience Compulsory.
• Someone polite and patient

Salary

Compensation: ₹12,000 – ₹15,000 per month.

What the job involves

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You will log every interaction and its outcome in the support system.

Quick facts

• Job location: Maheshpur, Varanasi, Uttar Pradesh
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 20
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Ananya Enterprises.