Telecaller

Angelical Solution LLP wants to bring on a Telecaller for its ECIL, Hyderabad team. Salary is up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Compensation

Compensation: ₹12,000 – ₹15,000 per month.

Requirements

• Open to freshers
• Education: 12th Pass
• Comfortable with Complaint handling, Hindi and English, Verbal communication, Active listening
• Female Only
• Basic English
• Freshers can apply
• A polite, patient attitude

Position details

• Job location: ECIL, Hyderabad, Telangana
• Vacancies: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Angelical Solution LLP reviews applications regularly.