Floor Manager

Start your next role as a Floor Manager with Anthems Group in Varachha, Surat. The pay goes up to ₹35,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Compensation

The salary for this role is ₹15,000 – ₹35,000 per month.

What the job involves

• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You'll meet quality, call-handling and satisfaction targets.
• You'll handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system

Eligibility

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Complaint handling, CRM tools, Hindi and English, Typing speed
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• A polite, customer-first attitude

Quick facts

• Work location: Varachha, Surat, Gujarat
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1
• Work type: Work from office
• Job type: Full time
• Shift: 9:30 AM - 7:30 PM | Monday to Saturday

Click Apply to send your profile to Anthems Group. It takes less than a minute.