Quality Analyst (Voice Process)

Anvaya HR Inc is looking for a Quality Analyst (Voice Process) to join its team in Kudlu Gate, Bengaluru. You can earn up to ₹35,000/month. 3 candidates will be hired for this role.

In the employer’s words

*Interested Candidate Please Drop Your Resume.* *Whats App Your Resume- 90352 00041*. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : Hindi, English

Salary and benefits

You will be paid ₹25,000 – ₹35,000 per month.

Key responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Candidate profile

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Domestic, English and Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Hindi, English
• A polite, calm under pressure attitude

Job details

• Job location: Kudlu Gate, Bengaluru, Karnataka
• Work type: On-site
• Vacancies: 3
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Anvaya HR Inc.