Telecaller

A new Telecaller role is open at Apeksha Finance, Sector-32, Chandigarh. You can earn up to ₹16,000/month. No experience? You can still apply. 5 candidates will be hired for this role.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Candidate profile

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: Hindi and English, Active listening, Verbal communication, CRM tools
• Female Only
• Basic English
• Freshers can apply
• Someone patient and calm under pressure

Pay and perks

Compensation: ₹12,000 – ₹16,000 per month.

What you will do

• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Job details

• Job location: Sector-32, Chandigarh, Chandigarh
• Employment type: Full time
• Vacancies: 5
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office

Ready to start? Upload your resume and apply to Apeksha Finance today.