Telecaller

APJ Group is looking for a Telecaller to join its team in Taltala, Kolkata. The pay goes up to ₹12,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Who can apply

• Ideal for freshers starting their career
• Tenth Pass or equivalent
• Skills: Active listening, Complaint handling, Typing speed, Hindi and English
• No English required
• Freshers can apply
• Someone polite and patient

Day-to-day work

As a Telecaller, your work will include:

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Salary

The salary for this role is ₹8,000 – ₹12,000 per month.

Position details

• Work location: Taltala, Kolkata, West Bengal
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Job type: Full time
• Work mode: On-site

Apply today and take the next step in your career with APJ Group.