Apollo Customer Support Executive C...

Apollo wants to bring on an Apollo Customer Support Executive C... for its Sector 19 - Gurgaon, Delhi team. Freshers can apply. The pay goes up to ₹28,000/month. 30 candidates will be hired for this role.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English

Salary and benefits

Salary: ₹18,000 – ₹28,000 per month, based on skills and experience.

Key responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Skills and qualifications

• Open to freshers
• Education: 12th Pass
• Comfortable with English
• Good English
• Freshers can apply
• Languages: English

Quick facts

• Job location: Sector 19 - Gurgaon, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time
• Openings: 30

Interested? Apply now on BetterJobs with your resume — Apollo reviews applications regularly.