Apollo Email Support Executive Chat...

Join Apollo as an Apollo Email Support Executive Chat... in Sector 19 - Gurgaon, Delhi. Salary is up to ₹27,500/month. There are 30 open positions.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Malayalam, Kannada, Bengali, English

What we are looking for

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of Bengali, English, Kannada and Malayalam
• Good English
• Freshers can apply
• Languages: Malayalam, Kannada, Bengali, English
• Someone calm under pressure and customer-first

Salary

You will be paid ₹17,000 – ₹27,500 per month.

Day-to-day work

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Quick facts

• Location: Sector 19 - Gurgaon, Delhi, Delhi
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Ready to start? Upload your resume and apply to Apollo today.