Apollo Email Support Executive Chat...

Apollo is hiring an Apollo Email Support Executive Chat... in Sector 18 - Gurgaon, Delhi. The pay goes up to ₹22,000/month. The team is filling 30 vacancies.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English, Bengali, Malayalam, Kannada, English

Candidate profile

• Open to freshers
• 12th Pass or equivalent
• Skills: Bengali, English, Kannada, Malayalam
• Good English
• Freshers can apply
• Languages: English, Bengali, Malayalam, Kannada, English

Compensation

You will be paid ₹16,000 – ₹22,000 per month.

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system.

Quick facts

• Job location: Sector 18 - Gurgaon, Delhi, Delhi
• Work mode: Work from office
• Vacancies: 30
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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