Telecaller

Approve Education wants to bring on a Telecaller for its Sector-34, Chandigarh team. You can earn up to ₹20,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Pay and perks

The salary for this role is ₹15,000 – ₹20,000 per month.

Who can apply

• Freshers are welcome to apply
• Education: 12th Pass
• Skills: Complaint handling, CRM tools, Verbal communication, Typing speed
• Basic English
• Freshers can apply
• You are patient and polite

Quick facts

• Job location: Sector-34, Chandigarh, Chandigarh
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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