Telecaller

Apurv Flavour wants to bring on a Telecaller for its Wakad, Pune team. You can earn up to ₹12,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: Verbal communication, CRM tools, Active listening, Typing speed
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and polite

Salary

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Roles and responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• You'll identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy

Job details

• Job location: Wakad, Pune, Maharashtra
• Openings: 1
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Apurv Flavour reviews applications regularly.