Team Leader

Archway infratech projects pvt. Ltd. is hiring a Team Leader in Sector 47 - Gurgaon, Delhi. You can earn up to ₹1,00,000/month. 3 candidates will be hired for this role.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, English | Preferred Experience In : Real Estate

Candidate profile

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Skills: English, Hindi, Real Estate
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• Preferred Experience In: Real Estate
• You are patient and customer-first

Roles and responsibilities

• You'll resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Pay and perks

The salary for this role is ₹35,000 – ₹1,00,000 per month.

Job at a glance

• Location: Sector 47 - Gurgaon, Delhi, Delhi
• Openings: 3
• Work mode: On-site
• Employment type: Full time
• Shift: 10:30 AM - 6:30 PM | Monday to Sunday | Tuesday off
• Interview: 11:30 AM - 3:00 PM | Monday to Friday

Interested? Apply now on BetterJobs with your resume — Archway infratech projects pvt. Ltd. reviews applications regularly.