Customer Care Associate

Arcis E Services Pvt Ltd (Arcis E Services Private Limited) is hiring a Customer Care Associate in Anna Salai, Chennai. The team is filling 5 vacancies. Salary is up to ₹19,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : Kannada, Tamil, Telugu, Malayalam, English

Eligibility

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of Domestic, English, Kannada, Malayalam, Tamil and Telugu
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Kannada, Tamil, Telugu, Malayalam, English
• A customer-first, polite attitude

What the job involves

In this role, you will:

• You will follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Salary and benefits

Salary: ₹17,000 – ₹19,000 per month, based on skills and experience.

Quick facts

• Work location: Anna Salai, Chennai, Tamil Nadu
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 5
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Arcis E Services Pvt Ltd (Arcis E Services Private Limited).