Call Centre Supervisor

Aro Outsourcing Private Limited is hiring a Call Centre Supervisor in Kasba Industrial Estate, Kolkata. The team is filling 4 vacancies. Salary is up to ₹20,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : English

What you will do

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Pay and perks

You will be paid ₹15,000 – ₹20,000 per month.

Requirements

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with English
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English

Job at a glance

• Location: Kasba Industrial Estate, Kolkata, West Bengal
• Timings: 1:00 PM - 10:00 PM | Monday to Friday
• Vacancies: 4
• Work type: Work from office
• Job type: Full time
• Interview: 01:00 PM - 8:00 PM | Monday to Friday

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