Telecaller

Looking for a Telecaller role in Guntur? AS Educational Services is hiring now. There are 20 open positions. You can earn up to ₹12,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Salary

Compensation: ₹10,000 – ₹12,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: Complaint handling, Typing speed, Hindi and English, Active listening
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.

Key responsibilities

As a Telecaller, your work will include:

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets.

Quick facts

• Job location: Guntur, Andhra Pradesh
• Openings: 20
• Work mode: Work from office
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to AS Educational Services. It takes less than a minute.