Feild Executive

Ascend Advisory is looking for a Feild Executive to join its team in Sevoke Road, Siliguri. The pay goes up to ₹14,000/month. The team is filling 4 vacancies.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Salary

The salary for this role is ₹12,000 – ₹14,000 per month.

What the job involves

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Skills and qualifications

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with CRM tools, Hindi and English, Complaint handling, Active listening
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are calm under pressure and customer-first

Job details

• Location: Sevoke Road, Siliguri, West Bengal
• Work mode: On-site
• Vacancies: 4
• Working hours: 9:30 AM - 7:30 PM | Monday to Saturday
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Ascend Advisory.