Process Associate

Ascendum Kps Private Limited is hiring a Process Associate in S G Highway, Ahmedabad. There are 10 open positions. The pay goes up to ₹21,000/month.

Employer’s description

* Perform Functions/Audits As Per Checklist And Job Aid* Ensure All Loan Documentation Is Accurate, Complete, And Verified* Process Loans In Line With Client Updates And Compliance Standards* Achieve Sla, Production, And Quality Benchmarks* Willing To Learn And Move Internally As Per Client/Process Needs. Languages : English

Salary and benefits

Compensation: ₹15,000 – ₹21,000 per month.

Requirements

• Open to freshers
• Education: Graduate
• Good knowledge of English
• Basic English
• Freshers can apply
• Languages: English
• You are calm under pressure and polite

Your responsibilities

Your main tasks will be to:

• You will handle inbound and outbound customer calls, chats or emails.
• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.
• You will escalate complex cases to the right team within the SLA.

Job at a glance

• Job location: S G Highway, Ahmedabad, Gujarat
• Interview: 5:00 PM - 7:00 PM | Monday to Friday
• Shift: 07:00 PM 04:00 AM 08:00 PM 05:00 AM | Monday to Friday
• Job type: Full time
• Work mode: Work from office
• Vacancies: 10

If this job suits you, apply now — shortlisted candidates will be contacted by Ascendum Kps Private Limited.