Telecaller

Ascentre Technologies has an opening for a Telecaller based in Gandhipuram, Coimbatore. The pay goes up to ₹25,000/month. Great for first-time job seekers.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Pay and perks

Compensation: ₹15,000 – ₹25,000 per month.

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of CRM tools, Typing speed, Complaint handling and Verbal communication
• Female Only
• Basic English
• Freshers can apply
• Someone customer-first and polite

Roles and responsibilities

As a Telecaller, your work will include:

• You will identify upsell opportunities where relevant.
• You'll escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Job at a glance

• Job location: Gandhipuram, Coimbatore, Tamil Nadu
• Work mode: Office-based
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Ascentre Technologies.