Team Leader

Asfin Wealth Managment Private Limited has an opening for a Team Leader based in Nirman Vihar, Delhi. There are 10 open positions. The pay goes up to ₹45,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Your responsibilities

• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• You will meet quality, call-handling and satisfaction targets.

Salary

Salary: ₹15,000 – ₹45,000 per month, based on skills and experience.

Eligibility

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Typing speed, Hindi and English, CRM tools, Active listening
• Basic English
• More Than 2 Years Experience Compulsory.
• Someone customer-first and calm under pressure

Job at a glance

• Job location: Nirman Vihar, Delhi, Delhi
• Openings: 10
• Work type: On-site
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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