Senior Customer Support Executive

Join Ashoka Franmark as a Senior Customer Support Executive in Suchitra, Hyderabad. 2 candidates will be hired for this role. You can earn up to ₹20,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Sales | Languages : Telugu, Hindi, English

Salary

The salary for this role is ₹15,000 – ₹20,000 per month.

Requirements

• 2+ years of experience in a similar role
• Education: Graduate
• Good knowledge of English, Hindi, Sales and Telugu
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Sales
• Languages: Telugu, Hindi, English
• A customer-first, calm under pressure attitude

What you will do

• You'll resolve queries and complaints with patience and accuracy.
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.

Quick facts

• Location: Suchitra, Hyderabad, Telangana
• Vacancies: 2
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Ashoka Franmark.