Telecalling Team Leader

Ashpa Global Service Pvt. Ltd. is looking for a Telecalling Team Leader to join its team in Bezonbagh, Nagpur. Salary is up to ₹25,000/month. The team is filling 5 vacancies.

Employer’s description

Note - One Year Experienced Required In Loan Recovery 1. Regular Review With Team 2 Conduct The Meeting With Manager'S 3. Team Handling 4. Discuss Monthly & Weekly Target With Team 5.Customer Handling. 1 - 2 Years Experience Compulsory. | Languages : English, Marathi, Hindi

What you will do

• You will resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

What you get

You will be paid ₹15,000 – ₹25,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English, Hindi and Marathi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Marathi, Hindi

Job details

• Work location: Bezonbagh, Nagpur, Maharashtra
• Vacancies: 5
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Ashpa Global Service Pvt. Ltd. reviews applications regularly.