Telecaller

A new Telecaller role is open at AshvaVolt, Badarpur, Delhi. Salary is up to ₹15,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Pay and perks

You will be paid ₹12,000 – ₹15,000 per month.

Eligibility

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Comfortable with Complaint handling, Verbal communication, CRM tools, Hindi and English
• Basic English
• Freshers can apply
• Someone calm under pressure and customer-first

Key responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You will resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You will identify upsell opportunities where relevant.

Job at a glance

• Location: Badarpur, Delhi, Delhi
• Work type: Office-based
• Employment type: Full time
• Vacancies: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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