Field Supervisor

Asianet Groups wants to bring on a Field Supervisor for its Mallathahalli, Bengaluru team. The team is filling 4 vacancies. Salary is up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Tamil, Telugu, Kannada, Hindi, English

Roles and responsibilities

• You'll handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Compensation

The salary for this role is ₹20,000 – ₹25,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi, Kannada, Tamil and Telugu
• Male Only
• No English required
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil, Telugu, Kannada, Hindi, English
• Someone customer-first and calm under pressure

Job details

• Location: Mallathahalli, Bengaluru, Karnataka
• Job type: Full time
• Interview timings: 11:00 AM - 6:00 PM | Monday to Saturday
• Work type: Office-based
• Openings: 4
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Asianet Groups today.