Email Support Executive

Aspire Teleservices is looking for an Email Support Executive to join its team in Mohali. There are 30 open positions. You can earn up to ₹14,000/month.

Note from the employer

Manage Customer Interactions Via Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

What you will do

As an Email Support Executive, your work will include:

• You'll identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• You will escalate complex cases to the right team within the SLA.

Skills and qualifications

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Typing speed, CRM tools, Verbal communication and Hindi and English
• Basic English
• Freshers can apply
• A patient, customer-first attitude

Pay and perks

The salary for this role is ₹14,000 per month.

Quick facts

• Work location: Mohali, Punjab
• Employment type: Full time
• Work type: Office-based
• Vacancies: 30
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Aspire Teleservices reviews applications regularly.