Voice & Non-Voice Call Center Agent

Looking for a Voice & Non-Voice Call Center Agent role in Sector 118, Mohali? Aspire Teleservices is hiring now. The pay goes up to ₹16,000/month. Great for first-time job seekers. The team is filling 30 vacancies.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Domestic

Salary and benefits

Salary: ₹12,000 – ₹16,000 per month, based on skills and experience.

What the job involves

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant.
• You'll follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system

Candidate profile

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Domestic
• Basic English
• Freshers can apply
• Type: Domestic
• You are polite and calm under pressure

Job at a glance

• Work location: Sector 118, Mohali, Punjab
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Openings: 30

Apply today and take the next step in your career with Aspire Teleservices.