Voice & Non-Voice Call Center Agent

Aspire Teleservices Llp is hiring a Voice & Non-Voice Call Center Agent in Mohali. The team is filling 29 vacancies. The pay goes up to ₹18,000/month. Freshers can apply.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Compensation

Compensation: ₹13,000 – ₹18,000 per month.

Day-to-day work

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

What we are looking for

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Good knowledge of Hindi and English, Verbal communication, Complaint handling and CRM tools
• Basic English
• Freshers can apply
• You are polite and patient

Quick facts

• Work location: Mohali, Punjab
• Job type: Full time
• Openings: 29
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Aspire Teleservices Llp.